Susanna Holten

Principal Consultant


Susanna Holten - Principal Consultant

Susanna Holten

Principal Consultant


  • My role in a nutshell…
    I lead a team of internal communication and behaviour change consultants – and also support our clients in a range of sectors with all sorts of challenges. On any given day, I’ll be involved in everything from internal communications audits through to strategic advisory or developing a campaign with our creative team. I often get the opportunity to get involved in our external thought leadership, which is a real passion of mine. 

  • The favourite part of my job…
    The people! We’ve got a great team here at Ipsos Karian and Box and I know I’ve always got a great day of great interactions ahead of me, regardless of if I’m in the office or working remotely.

    More broadly, what I really enjoy about consultancy is the problem-solving element. It’s really rewarding when you have that lightbulb moment.

  • A typical day…
    No day is like the other in the consulting team. Sometimes it’s all focus time – being immersed in problem solving or writing. Other days, it’s all about clients – meetings, workshops or even focus groups. And there’s a fair share of external work too, where I represent the company in webinars, engage on social media or pitch to new clients.

  • A personal insight…
    What we do, as a collective, at Ipsos Karian and Box really is improving the world of work. I feel proud to work somewhere that really advocates the employee voice – because ultimately, that’s what will help shape brilliant employee experiences.

Latest insights

IC Index 2024: Trust Issue

The IC Index 2024 delves into the impact of internal communications on trust; a topic on the tip of many a tongue in today’s climate.

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Fear or Apathy? What stops employees speaking up

Our ‘Fear or Apathy?’ study reveals that many UK organisations are missing out on valuable insights and innovation. A lack of comfort in speaking up means that great ideas are going unheard.

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State of learning for UK office employees

The latest Ipsos research on learning in the workplace shows that half of UK workers have not been given opportunities to develop in their job.

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Should I stay or should I go?

The working landscape has changed for so many people, but has the turbulence of recent years influenced people’s reasons for staying in a role, or seeking out a new one?

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More than a third of employees are taking leave due to stress. What can we do?

Ipsos World Mental Health Day survey shows more than a third of employees (39%) across the world have had to take time off for stress in the past year.

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Making the case for the office

At Ipsos Karian and Box, we’ve analysed the views of over 1,400 full-time UK workers to explore the positives of both home and office working, how hybrid serves employers and employees, and how to best go about getting people back into the office.

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IC Index 2023

The IC Index 2023 is our latest research in partnership with the IoIC. We’ve surveyed over 3000 employees in the UK to discover what people need from their internal communications.

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Exploring Sustainability and Employee Experience: A study of four major Financial Services Institutions

We’ve surveyed over 8000 employees from four major financial services organisations to answer one question: How much does sustainability matter when it comes to creating a great employee experience?

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